Conflict Resolution, Motivation and Communication · CSEC Principles of Business

39 past-paper questions on Conflict Resolution, Motivation and Communication, part of Internal Organisational Environment, from every CSEC Principles of Business paper on Quelpr.

1. 2(a)4 marks· CSEC Principles of Business · 2021 · Paper 2Identify FOUR potential sources of conflict within the workplace.
2. 2(b)4 marks· CSEC Principles of Business · 2021 · Paper 2List FOUR actions that employees may take to gain the upper hand during periods of conflict.
3. 2(c)(i)2 marks· CSEC Principles of Business · 2021 · Paper 2Grievance procedure
4. 2(c)(ii)2 marks· CSEC Principles of Business · 2021 · Paper 2Mediation
5. 2(c)(iii)2 marks· CSEC Principles of Business · 2021 · Paper 2Arbitration
6. 2(d)6 marks· CSEC Principles of Business · 2021 · Paper 2Explain TWO strategies that may be adopted by management to build good relationships between management and staff in the workplace.
7. 2(d)(iii)2 marks· CSEC Principles of Business · 2022 · Paper 2Recommend two methods to settle the dispute without pursuing legal action in court.
8. 2(b)4 marks· CSEC Principles of Business · January 2013 · Paper 2Describe TWO possible sources of conflict within an organization.
9. 2(c)4 marks· CSEC Principles of Business · January 2013 · Paper 2Outline TWO benefits of teamwork to a business.
10. 2(d)(i)3 marks· CSEC Principles of Business · January 2013 · Paper 2Discuss ONE way in which 'We Market For You' can use text messages to communicate with employees.
11. 2(d)(ii)3 marks· CSEC Principles of Business · January 2013 · Paper 2Discuss ONE way in which 'We Market For You' can use office memos to communicate with employees.
12. 2(a)(i)2 marks· CSEC Principles of Business · January 2015 · Paper 2Identify two means of communication within an organization.
13. 2(a)(ii)2 marks· CSEC Principles of Business · January 2015 · Paper 2Identify two barriers to effective communication.
14. 2(a)(iii)4 marks· CSEC Principles of Business · January 2015 · Paper 2Outline two strategies for achieving effective communication.
15. 2(a)(i)2 marks· CSEC Principles of Business · January 2016 · Paper 2Define the term 'teamwork'.
16. 2(a)(ii)4 marks· CSEC Principles of Business · January 2016 · Paper 2State TWO advantages and TWO disadvantages of teamwork within an organization.
17. 2(b)4 marks· CSEC Principles of Business · January 2016 · Paper 2Outline TWO examples that show how teamwork is used at a school or in a workplace.
18. 2(c)4 marks· CSEC Principles of Business · January 2016 · Paper 2List FOUR important elements in the communication process.
19. 2(d)(i)3 marks· CSEC Principles of Business · January 2016 · Paper 2Using an example, outline ONE strategy for effective communication between teachers and students.
20. 2(d)(ii)3 marks· CSEC Principles of Business · January 2016 · Paper 2Using an example, outline ONE strategy for effective communication between teachers and parents.
21. 2(b)(i)2 marks· CSEC Principles of Business · January 2017 · Paper 2Explain the importance of the 'grapevine' in informal communication.
22. 2(b)(ii)4 marks· CSEC Principles of Business · January 2017 · Paper 2Describe TWO strategies for effective communication within an organization.
23. 2(c)6 marks· CSEC Principles of Business · January 2017 · Paper 2Explain TWO ways in which teamwork can contribute to the success of a business.
24. 2(b)(i)4 marks· CSEC Principles of Business · May/June 2012 · Paper 2State FOUR ways in which managers can encourage teamwork within an organization.
25. 2(c)6 marks· CSEC Principles of Business · May/June 2012 · Paper 2Discuss TWO strategies which the management of DXC Ltd can employ to reduce conflict that may arise from this promotion.
26. 2(c)(i)6 marks· CSEC Principles of Business · May/June 2013 · Paper 2Outline THREE ways of resolving conflict among employees in an organization.
27. 1(b)(i)2 marks· CSEC Principles of Business · May/June 2014 · Paper 2Identify two sources of conflict within an organization.
28. 1(b)(ii)4 marks· CSEC Principles of Business · May/June 2014 · Paper 2Describe two strategies for resolving conflicts within an organization.
29. 1(d)3 marks· CSEC Principles of Business · May/June 2014 · Paper 2Discuss one reason why teamwork is important to the success of small businesses.
30. 2(a)(ii)3 marks· CSEC Principles of Business · May/June 2015 · Paper 2State THREE guidelines for establishing good relations between management and employees.
31. 2(c)6 marks· CSEC Principles of Business · May/June 2015 · Paper 2Explain TWO ways in which an organization can benefit from teamwork.
32. 2(a)2 marks· CSEC Principles of Business · May/June 2016 · Paper 2Define the term 'conflict resolution'.
33. 2(b)(i)2 marks· CSEC Principles of Business · May/June 2016 · Paper 2Describe how poor communication can be a source of conflict at the workplace.
34. 2(b)(ii)2 marks· CSEC Principles of Business · May/June 2016 · Paper 2Describe how underperformance can be a source of conflict at the workplace.
35. 2(b)(iii)2 marks· CSEC Principles of Business · May/June 2016 · Paper 2Describe how limited resources can be a source of conflict at the workplace.
36. 2(c)(i)4 marks· CSEC Principles of Business · May/June 2016 · Paper 2Distinguish between 'work to rule' and 'go slow'.
37. 2(c)(ii)2 marks· CSEC Principles of Business · May/June 2016 · Paper 2State TWO benefits of mediation as a means of conflict resolution.
38. 2(d)(i)3 marks· CSEC Principles of Business · May/June 2016 · Paper 2Explain ONE way in which management can use an open door policy to enhance relationships between management and staff.
39. 2(d)(ii)3 marks· CSEC Principles of Business · May/June 2016 · Paper 2Explain ONE way in which management can use an annual retreat to enhance relationships between management and staff.