CSEC Principles of Business · May/June 2016 · Paper 2 · Question 2(c)(ii)
State TWO benefits of mediation as a means of conflict resolution.
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Practise this questionOther parts of this question
- 2(a)Define the term 'conflict resolution'.[2 marks]
- 2(b)(i)Describe how poor communication can be a source of conflict at the workplace.[2 marks]
- 2(b)(ii)Describe how underperformance can be a source of conflict at the workplace.[2 marks]
- 2(b)(iii)Describe how limited resources can be a source of conflict at the workplace.[2 marks]
- 2(c)(i)Distinguish between 'work to rule' and 'go slow'.[4 marks]
- 2(d)(i)Explain ONE way in which management can use an open door policy to enhance relationships between management and staff.[3 marks]
- 2(d)(ii)Explain ONE way in which management can use an annual retreat to enhance relationships between management and staff.[3 marks]
More practice: the rest of this paper · more Conflict Resolution, Motivation and Communication questions · all CSEC Principles of Business past papers