CSEC Principles of Business · 2021 · Paper 2 · Question 2(a)
Identify FOUR potential sources of conflict within the workplace.
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- 2(b)List FOUR actions that employees may take to gain the upper hand during periods of conflict.[4 marks]
- 2(c)(i)Grievance procedure[2 marks]
- 2(c)(ii)Mediation[2 marks]
- 2(c)(iii)Arbitration[2 marks]
- 2(d)Explain TWO strategies that may be adopted by management to build good relationships between management and staff in the workplace.[6 marks]
More practice: the rest of this paper · more Conflict Resolution, Motivation and Communication questions · all CSEC Principles of Business past papers