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6 marksConflict Resolution, Motivation and Communication

CSEC Principles of Business · May/June 2012 · Paper 2 · Question 2(c)

The manager of DXC Ltd wants to promote Steve, a junior employee, to a key position in the organization. There are several employees who are senior to Steve and are interested in the same position.

Discuss TWO strategies which the management of DXC Ltd can employ to reduce conflict that may arise from this promotion.

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Other parts of this question

  1. 2(a)(i)Society[2 marks]
  2. 2(a)(ii)Employees[2 marks]
  3. 2(a)(iii)Customers[2 marks]
  4. 2(b)(i)State FOUR ways in which managers can encourage teamwork within an organization.[4 marks]
  5. 2(b)(ii)Describe TWO characteristics that would make a Prime Minister or President a good leader.[4 marks]

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