CSEC Principles of Business · 2021 · Paper 2 · Question 2(b)
List FOUR actions that employees may take to gain the upper hand during periods of conflict.
The mark scheme is shown once you've answered.
Practise this questionOther parts of this question
- 2(a)Identify FOUR potential sources of conflict within the workplace.[4 marks]
- 2(c)(i)Grievance procedure[2 marks]
- 2(c)(ii)Mediation[2 marks]
- 2(c)(iii)Arbitration[2 marks]
- 2(d)Explain TWO strategies that may be adopted by management to build good relationships between management and staff in the workplace.[6 marks]
More practice: the rest of this paper · more Conflict Resolution, Motivation and Communication questions · all CSEC Principles of Business past papers