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12 marksLean Production and Quality Management

CAPE Management of Business Unit 2 · 2008 · Paper 2 · Question 2(b)

Discuss FOUR common TQM techniques that PROSUCO can use to enhance its competitiveness in the international sugar market.

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Other parts of this question

  1. 2(a)Define the concept 'customer' as it relates to TQM and outline ONE way in which this concept can be useful at PROSUCO.[4 marks]
  2. 2(c)Discuss THREE ways in which poor quality can affect PROSUCO.[9 marks]

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