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4 marksLean Production and Quality Management

CAPE Management of Business Unit 2 · 2008 · Paper 2 · Question 2(a)

PROSUCO is a company producing sugar for local and international markets, planning to implement Total Quality Management (TQM) to maintain competitiveness despite losing preferential treatment in Europe.

Define the concept 'customer' as it relates to TQM and outline ONE way in which this concept can be useful at PROSUCO.

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Other parts of this question

  1. 2(b)Discuss FOUR common TQM techniques that PROSUCO can use to enhance its competitiveness in the international sugar market.[12 marks]
  2. 2(c)Discuss THREE ways in which poor quality can affect PROSUCO.[9 marks]

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