9 marksLean Production and Quality Management

CAPE Management of Business Unit 2 · 2008 · Paper 2 · Question 2(c)

Discuss THREE ways in which poor quality can affect PROSUCO.

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2(a)Define the concept 'customer' as it relates to TQM and outline ONE way in which this concept can be useful at PROSUCO.[4 marks]
2(b)Discuss FOUR common TQM techniques that PROSUCO can use to enhance its competitiveness in the international sugar market.[12 marks]

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