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4 marksLean Production and Quality Management

CAPE Management of Business Unit 2 · 2013 · Paper 2 · Question 1(a)

BKJ Cement Manufacturing Company is receiving customer complaints regarding product quality and considers strategies to improve.

Distinguish between 'quality control' and 'quality assurance'.

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Other parts of this question

  1. 1(b)Discuss THREE ways in which poor quality can affect the performance of BKJ.[12 marks]
  2. 1(c)Outline THREE techniques that BKJ can use to improve quality in its organization.[9 marks]

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