12 marksLean Production and Quality Management

CAPE Management of Business Unit 2 · 2013 · Paper 2 · Question 1(b)

Discuss THREE ways in which poor quality can affect the performance of BKJ.

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Other parts of this question

1(a)Distinguish between 'quality control' and 'quality assurance'.[4 marks]
1(c)Outline THREE techniques that BKJ can use to improve quality in its organization.[9 marks]

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