Quelpr
4 marksLean Production and Quality Management

CAPE Management of Business Unit 2 · 2011 (Specimen) · Paper 2 · Question 1(a)

Bucky produces sugar for both local and international markets. Anticipating the loss of preferential treatment in Europe, the owners plan to implement Total Quality Management (TQM).

Define the concept of 'customer' as it relates to TQM and state TWO ways in which this concept can be used at Bucky.

The mark scheme is shown once you've answered.

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Other parts of this question

  1. 1(b)Discuss FOUR common TQM techniques that Bucky can use to enhance its competitiveness in the international sugar market.[12 marks]
  2. 1(c)Discuss THREE ways in which poor quality can affect Bucky.[9 marks]

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