9 marksLean Production and Quality Management

CAPE Management of Business Unit 2 · 2011 (Specimen) · Paper 2 · Question 1(c)

Discuss THREE ways in which poor quality can affect Bucky.

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Other parts of this question

1(a)Define the concept of 'customer' as it relates to TQM and state TWO ways in which this concept can be used at Bucky.[4 marks]
1(b)Discuss FOUR common TQM techniques that Bucky can use to enhance its competitiveness in the international sugar market.[12 marks]

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