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9 marksLean Production and Quality Management

CAPE Management of Business Unit 2 · 2018 · Paper 2 · Question 1(b)

Identify THREE quality assurance strategies and explain how Tech Plus could use EACH of these strategies to improve the quality of its services.

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Other parts of this question

  1. 1(a)(i)Define the term 'indirect cost'.[2 marks]
  2. 1(a)(ii)Define the term 'productivity'.[2 marks]
  3. 1(c)Discuss THREE ways in which the business could reduce the rising indirect operating costs.[12 marks]

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