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4 marksTheory and Application of Motivation

CAPE Management of Business Unit 1 · 2017 · Paper 2 · Question 2(a)

EZ Canning Company has experienced declining profits over the past 12 months, accompanied by poor interpersonal relationships among staff and significantly reduced motivation. Bill Jones, HR manager, aims to foster teamwork to enhance profitability.

Outline two differences between Herzberg's hygiene theory and Maslow's hierarchy of needs theory.

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  1. 2(b)Explain three ways in which teamwork can help to increase profits at the EZ Canning Company.[9 marks]
  2. 2(c)Discuss three ways in which each of the following communication strategies can improve interpersonal relationships: - Providing feedback - Effective listening…[12 marks]

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