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12 marksCommunication in Business

CAPE Management of Business Unit 1 · 2017 · Paper 2 · Question 2(c)

Discuss three ways in which each of the following communication strategies can improve interpersonal relationships: - Providing feedback - Effective listening - Maintaining eye contact

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Other parts of this question

  1. 2(a)Outline two differences between Herzberg's hygiene theory and Maslow's hierarchy of needs theory.[4 marks]
  2. 2(b)Explain three ways in which teamwork can help to increase profits at the EZ Canning Company.[9 marks]

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