2 marksLean Production and Quality Management

CAPE Management of Business Unit 2 · 2012 · Paper 2 · Question 2(a)(i)

Define the concept of 'customer' as it relates to Total Quality Management (TQM).

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2(a)(ii)State TWO ways in which TQM is important in business.[2 marks]
2(b)Describe THREE TQM techniques used by businesses to enhance competitiveness in the market.[9 marks]
2(c)Discuss THREE factors likely to influence WILCO's location decision.[12 marks]

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