Quelpr
4 marksLean Production and Quality Management

CAPE Management of Business Unit 2 · 2015 · Paper 2 · Question 2(a)

Quality Homes is a construction and repair firm seeking ISO certification to remain competitive and profitable in the construction industry.

Distinguish between 'quality control' and 'quality assurance'.

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Other parts of this question

  1. 2(b)Explain THREE ways in which Quality Homes can benefit from ISO certification.[9 marks]
  2. 2(c)Discuss THREE dimensions of quality with which Quality Homes must comply in order to make the claim that it has produced superior buildings.[12 marks]

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