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CAPE Management of Business Unit 2 · 2011 · Paper 2 · Question 1(b)(ii)

State TWO likely benefits for Lloyd Electronics from the implementation of an efficient inventory control system.

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  1. 1(a)(i)Define the term 'Total Quality Management' (TQM).[2 marks]
  2. 1(a)(ii)Discuss THREE potential benefits and ONE potential drawback that Lloyd Electronics Ltd. may experience from implementing the TQM approach in its business.[16 marks]
  3. 1(b)(i)State TWO features of 'Just-in-Time operations' and explain how it is related to TQM.[5 marks]

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