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2 marksLean Production and Quality Management

CAPE Management of Business Unit 2 · 2011 · Paper 2 · Question 1(a)(i)

Luke Lloyd, CEO of Lloyd Electronics Ltd., has been tasked by the Board of Directors with recommending quality control measures. He is considering Total Quality Management (TQM) and Just-in-Time (JIT) operations.

Define the term 'Total Quality Management' (TQM).

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Other parts of this question

  1. 1(a)(ii)Discuss THREE potential benefits and ONE potential drawback that Lloyd Electronics Ltd. may experience from implementing the TQM approach in its business.[16 marks]
  2. 1(b)(i)State TWO features of 'Just-in-Time operations' and explain how it is related to TQM.[5 marks]
  3. 1(b)(ii)State TWO likely benefits for Lloyd Electronics from the implementation of an efficient inventory control system.[2 marks]

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