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6 marksLean Production and Quality Management

CAPE Management of Business Unit 2 · 2006 · Paper 2 · Question 2(a)

Distinguish between Productivity and Total Quality Management (TQM) with the aid of an example, and briefly explain how they are related.

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Other parts of this question

  1. 2(b)(i)Discuss ONE way in which supervisory skills may impact on the level of productivity and TQM in a large cement plant.[6 marks]
  2. 2(b)(ii)Discuss ONE way in which labour-management relations may impact on the level of productivity and TQM in a large cement plant.[6 marks]
  3. 2(b)(iii)Discuss ONE way in which continuous employee training may impact on the level of productivity and TQM in a large cement plant.[7 marks]

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