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2 marksCommunication in Business

CAPE Management of Business Unit 1 · 2011 · Paper 2 · Question 4(a)

Workers at Jewellery Plus Co. Ltd. are complaining about poor communication which causes difficulties in meeting organisational goals.

Define the term 'communication'.

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Other parts of this question

  1. 4(b)Discuss THREE possible barriers to effective communication at Jewellery Plus and outline ONE way in which EACH barrier discussed may be overcome.[15 marks]
  2. 4(c)(i)Outline TWO features of a formal communication network.[4 marks]
  3. 4(c)(ii)Outline TWO features of an informal communication network.[4 marks]

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