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3 marksLean Production and Quality Management

CAPE Management of Business Unit 2 · 2009 · Paper 2 · Question 1(a)(i)

Intensified global competition has driven management's focus on quality management and control.

Explain what is meant by 'Total Quality Management'.

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Other parts of this question

  1. 1(a)(ii)Discuss ONE implication of Total Quality Management for EACH of the following: Employees, Product/process design, Customers, Suppliers.[16 marks]
  2. 1(b)Outline THREE circumstances under which Total Quality Management programmes may fail to achieve overall organizational objectives.[6 marks]

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