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1 markLean Production and Quality Management

CAPE Management of Business Unit 2 · 2006 · Paper 1 · Question 5(a)(ii)

Joe and Trevor produce customized speakers for stereo systems. Joe is concerned about the appearance of the speakers, whereas Trevor focuses on how long they will last.

Identify the dimension of product quality that describes Trevor's concern.

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Other parts of this question

  1. 5(a)(i)Identify the dimension of product quality that describes Joe's concern.[1 mark]
  2. 5(b)Outline ONE way in which customers can influence the quality of the speakers that Joe and Trevor produce.[2 marks]

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