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3 marksLean Production and Quality Management

CAPE Management of Business Unit 2 · 2021 · Paper 2 · Question 1(b)(iii)

The production manager believes the firm is losing profits due to inadequate attention to quality.

Explain how WFM can adopt total quality management to develop the quality of their products.

The mark scheme is shown once you've answered.

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Other parts of this question

  1. 1(a)(i)Outline ONE feature of the 'just-in-time inventory management' approach.[2 marks]
  2. 1(a)(ii)Calculate the capacity utilization for WFM during the year 2018.[2 marks]
  3. 1(b)(i)Explain how WFM can adopt quality assurance to develop the quality of their products.[3 marks]
  4. 1(b)(ii)Explain how WFM can adopt quality control to develop the quality of their products.[3 marks]
  5. 1(c)Discuss THREE ways in which outsourcing may be disadvantageous to WFM.[12 marks]

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