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8 marksTheory and Application of Motivation

CAPE Management of Business Unit 1 · 2011 · Paper 2 · Question 3(b)

Explain how the TWO factors identified in (a) lead to job satisfaction OR dissatisfaction in an organization.

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  1. 3(a)Outline the TWO factors identified by Herzberg in his theory, giving TWO examples of EACH.[10 marks]
  2. 3(c)Outline a three-step approach, based on Herzberg's Two Factor Theory, which you, as a Human Resource Manager, would adopt in order to enhance job satisfaction…[7 marks]

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