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2 marksManagement of Change

CAPE Management of Business Unit 1 · 2015 · Paper 2 · Question 3(a)(i)

Quick & Smart Supermarket has acquired the assets of Chin's Self-Serve, combining employees under newly hired management. Employees are voicing dissatisfaction with frequent weekly changes and feeling unappreciated by management.

Define the term 'change management'.

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Other parts of this question

  1. 3(a)(ii)Define the term 'resistance to change'.[2 marks]
  2. 3(b)Explain THREE likely reasons why the workers at Quick & Smart Supermarket are complaining about the changes taking place at their organization.[9 marks]
  3. 3(c)Discuss THREE strategies that the senior managers of Quick & Smart Supermarket could adopt to manage the employees' resistance to change.[12 marks]

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