10 marksCauses of Conflict and Conflict Management

CAPE Management of Business Unit 1 · 2008 · Paper 2 · Question 3(c)

Identify TWO possible causes of conflict among workers and discuss TWO ways to manage the conflict.

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3(a)Explain what is meant by the term 'team', and identify ONE situation in which teams are utilized.[3 marks]
3(b)Outline THREE benefits and THREE drawbacks that the business may experience from utilizing teams.[12 marks]

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