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3 marksHuman Resource Management

CAPE Management of Business Unit 1 · 2015 · Paper 2 · Question 4(a)(i)

Digits Ltd aims to improve profitability in the mobile phone market amidst intense competition from overseas service providers. The Human Resource department is focusing on performance management to ensure quality customer service.

Explain the recruitment function that the human resource manager at Digits Ltd has to perform.

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Other parts of this question

  1. 4(a)(ii)Explain the selection function that the human resource manager at Digits Ltd has to perform.[3 marks]
  2. 4(a)(iii)Explain the compensation function that the human resource manager at Digits Ltd has to perform.[3 marks]
  3. 4(b)Distinguish between 'performance management' and 'performance appraisal'.[4 marks]
  4. 4(c)Discuss THREE ways in which the management of Digits Ltd can be fair in conducting the performance appraisal of workers.[12 marks]

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