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2 marksManagement of Change

CAPE Management of Business Unit 1 · 2018 · Paper 2 · Question 2(a)(i)

Starlight Hotel, a 300-room property in Montego, was bought by Resorts Culture Ltd. Some former workers were re-employed under different job descriptions and reporting relationships. Some employees report to three supervisors, some supervisors manage about 180 persons, and supervisors avoid accountability when issues arise.

Define the term 'Change management'.

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Other parts of this question

  1. 2(a)(ii)Define the term 'Job description'.[2 marks]
  2. 2(b)Explain THREE ways in which Resorts Culture Ltd has violated the principles of formal organizational structure.[9 marks]
  3. 2(c)Discuss THREE ways Resorts Culture Ltd can utilize its compensation system to enhance business profitability.[12 marks]

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