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2 marksThe Functions and Theories of Management

CAPE Management of Business Unit 1 · 2016 · Paper 2 · Question 3(a)(ii)

IT Global develops software programmes for the banking and finance sector and earned an award for successfully applying the Hawthorne Effect.

Define the term 'Hawthorne Effect'.

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  1. 3(a)(i)Define the term 'Management'.[2 marks]
  2. 3(b)Explain THREE ways in which IT Global could benefit from applying Frederick Taylor's Scientific Management principles.[9 marks]
  3. 3(c)Discuss THREE advantages that IT Global is likely to experience from adopting the Hawthorne Approach to managing its workers.[12 marks]

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